Product overview
Casewhere is a case management, process standardization, and workflow automation platform. It makes it possible to build seamlessly integrated processes that tie together applications, internal and external actors, and data stores. Thanks to its open architecture, you can quickly assemble a solution in which all of your business systems work together and share data.
To do this, Casewhere provides a variety of building blocks — called products — that you combine into a solution that serves your needs. Because the architecture is open, products can always be customized and extended to fit your specific requirements.
Product types
Products are categorized into the following main types:
| Type | Description |
|---|---|
| Plugin | A .NET library built on the Casewhere plugin framework to add custom functionality. |
| Template | A reusable piece of code, script, or configuration that helps you implement functionality with minimal effort. |
| Theme | A package that customizes the appearance of worker sites — layout, colors, and typography. |
| Widget | A plug-and-play UI component that displays information or lets a user interact with the system. |
| Component | A bundle of Casewhere resources (processes, workflows, data classes, plugins, widgets) that helps configurators and developers handle a specific task. |
| Application | A bundle of Casewhere resources — and even other products — that helps end users achieve a business goal. |
| Integration | An application or component designed to connect one system to another. |
Example
Email is one of the most common features in any solution. In Casewhere, you can add a product that manages the entire email lifecycle — from creation and queuing to sending — using different strategies:
- Define email templates
- Set up queued, scheduled, or manual email sending
- Configure SMTP
- Monitor email delivery
By combining different types of products, you can build a flexible, scalable solution in a short amount of time.